Roast Days & Order Deadlines
Roast days are Tuesdays and Thursdays, with orders being shipped out on Wednesdays and Fridays, respectively. The order deadline for Tuesday roasts is Monday at 12 pm Eastern. The order deadline for Thursday roasts is Wednesday at 12 pm Eastern. Any orders received after the 12 pm cut-off times on Monday and Wednesday will be roasted and fulfilled on the next roast day.
Canada Wide Shipping
Orders of $60 and up qualify for free Canada-wide shipping with FedEx or Canada Post, depending on the specific delivery address. A tracking number will be provided to you by email when your order is fulfilled.
Local Pick-up
At checkout, you have the option of selecting local pickup. You will know when your order is available when it is marked ready for pickup on either Wednesday or Friday. If you attempt to pick up your order before it is marked as ready, we cannot guarantee that it will be available.
If you choose to pick your order up from a Boxcar Social location, then it will be marked as available for pickup on the Friday afternoon after it is roasted.
Subscription Shipping
All Subtext subscribers qualify for free shipping on their monthly subscription boxes. Subscriptions ship out on the first Wednesday of the month. Subscriptions are shipped with FedEx, Canada Post, depending on your location. You will be charged for your subscription on the 25th of the month prior.
US & International Orders
Coffee orders to the US or other countries are shipped with Canada Post or UPS, depending on the specific delivery address. US orders of $60 USD and up qualify for free shipping. All other orders outside of Canada and the US do no qualify for free shipping.
Returns
Coffee is a perishable food product and as such, we do not accept returns of coffee or other food products. However, if a coffee bag arrives torn open let us know and we’ll work to replace it right away.
For non-coffee or food products such as merch, wares and equipment, if you are unsatisfied with your purchase please contact us at hello@subtext.coffee within 14 days of receipt of goods. We can accept returns of unopened products that are still in sellable condition. We will provide you with a return label and a refund will be issued once the item has arrived at Subtext, and its condition is approved.
Ground Coffee
All of our coffee is sold whole bean by default. We highly recommend grinding our coffee immediately prior to brewing in order to get the best experience possible. If you would like your coffee ground for filter brewing, please let us know how you will be brewing it in the order notes so we can grind accordingly. That being said, all grinders, brewers and water setups are different. We cannot guarantee that our grind will give you the best experience at home. We will not replace or refund pre-ground coffee.
We do not pre-grind for espresso as there are too many variables specific to every coffee and roast batch on top of the particularities of one’s own home espresso setup.
Subscriptions
Order by the 25th of the month to start receiving coffee the following month.
- When do I get my coffee?
Coffee is roasted on the first Tuesday and sent out on the first Wednesday of each month
- How does Subtext choose which coffees are in the subscription?
Our menu is always rotating and seasonal. We aim to select coffees of varying flavour profiles, with one special coffee that tends to be more coveted, rare, or experimental.
- How do gift subscriptions work?
Gift subscriptions are pre-paid. Once purchased, coffee is delivered to the recipient once a month for the purchased duration of either 2, 3 or 6 months. You will not be charged after the first purchase.
If the recipient would like to continue receiving coffee, they can use an account on our website to add their own payment information.
- Which coffees do I get if I order a specific number of bags?
For espresso, we choose one coffee each month to ensure subscribers have enough to dial in.
For filter subscriptions, while every coffee is fantastic, the rarer coffees are saved for the third slot, so only subscribers with 3 or more bags receive it. After three bags the coffees repeat.
If our three coffees are coffee A, B and C:
2 bags: Coffees A and B
3 bags: Coffees A, B and C
4 bags: 2x coffee A , 1x B, 1x C
5 bags: 2x A, 2x B, and 1x C
6 bags: 2x A, 2x B, 2x C